Terms Conditions


Welcome to Alfalah (www.nookdeal.com). These are the terms and conditions governing your access to and use of the website Alfalah.net and its related sites, services, sub-domains, apps and tools (collectively referred to as "Website"). The Website is owned and operated by ALFALAH (referred to as “Alfalah” or “we” or “our” or “us”). The Website is provided as a service to you (the “Service”) and is intended to allow its users to browse and/or order products and other goods or services (the “Products”). As a user of this Website (referred to as "you” or “your"), you acknowledge that your use of this Website for any reason, including any transactions you make ("use” or “using") is subject to our terms and conditions mentioned below, which without being limited, include other important hyper-linked sections like the Privacy Policy, etc. (collectively the “Terms”).


1.1       The Seller is nookdeal.com, Office 34, Ground floor, Muneera Tower, Firestation Street, Farwaniya, State of Kuwait

1.2       nookdeal.com is a division of Alfalah, Kuwait. Hence these terms and conditions are for and on behalf of Alfalah , Kuwait

We reserve our right to change these terms and conditions at any point of time, but such changes will be posted on the website and it will take effect as and when it is posted on the website. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

All orders and purchases made on the nookdeal.com will be governed by the terms and conditions applicable to that product.

User Account and Registration

In order to access certain functions of the Service, including the ability to receive & utilize Online Store Credit and redeem eGift Cards, you must register and create an account on the Website, secured by a password (the “Account”). Any Account so created is personal and exclusive to you and is non-transferable to any third party.

If you register and create an Account, you are a “Registered User”. To be a Registered User, you are above the legal age for purchasing products in your country of residence and must provide true and accurate information (including your name, e-mail address and other details) as requested during the Account creation process. Subject to applicable law, as a parent or guardian of a minor aged, you may permit such minor to use your Account, on the basis that you remain fully liable for use of the Account and for any use of the Service by such minor through your Account.

By registering at and using the Website, you warrant that the information provided by you in the course of the registration process is true and accurate and you undertake to ensure that such information is kept updated. You are responsible for maintaining the confidentiality of your Account and agree to accept responsibility for all activities that occur under your Account. In the event that you have any concerns regarding your Account or become aware of any misuse then you must inform us immediately (see Contact Us for more information and contact details).


As a Registered User or Guest User, you may order and purchase Products through the Service. If a payment is applicable to your order for a Product, you agree to pay the full amount for that Product as indicated during the order process, including Delivery & Installation costs or other charges that may be applicable to such order. You may see our Payment and delivery terms below. All orders that you place on the Website will be subject to acceptance in accordance with these Terms.

The “confirmation” stage sets out the final details of your order. Following that, we will send to you an order acknowledgement e-mail, detailing the Products you have ordered. You may note that this e-mail is not an order confirmation or order acceptance by us.

After acceptance of your order, completion of the contract between you and us will take place on dispatch of the Products ordered to you if you have paid through your Card, however subject to our receiving full payment for the Products, unless we have notified you that we do not accept your order or you have cancelled it.

We may not retain details of your order for you to subsequently access on the Website. Therefore, we suggest that you print these Terms and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders, you may Contact Us by clicking here and you will be directed to our Customer Service contact page or you may call our customer service hotline at 66919819.

From time to time there may be errors in the pricing of the Products that appear on the Website or during the order process. There may also be errors in transmission resulting in interruption of your purchase. Alfalah will in good faith try to resolve any issues that may arise as a result of such errors. You agree to cooperate with Alfalah to resolve such issues, and you agree that Alfalah shall have full discretion to determine the appropriate resolution in such cases.


3.1        All Products purchased online from the Website will be delivered in Kuwait only.

3.2       After acceptance of your order and confirming the payments, the delivery timeline will be as followed but can be subject to delay due to product availability:

3.3       Order placed & payment received by 6pm

3.4       Easy to carry products will be delivered on the same day.

3.5       Heavy products (including products requiring Installation) will be delivered on the next day.

3.6       Order placed & payment received after 6pm

3.7       Easy to carry products will be delivered on the next day.

3.8       Heavy products (including products requiring Installation) will be delivered on the next day.


4.1        We accept payment through credit/debit card. Payment is accepted only after availability of stock is verified. In the event that we are unable to supply the goods, we will inform you at the earliest and a full refund will be given in case you have already paid for the goods.

4.2       To ensure that your credit or debit card not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly

4.3       The price you pay is the price displayed on this website at the time we receive your order apart from the following two exceptions: a) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

4.4       For information about secure online ordering see our Privacy Policy.

Title to any products you order on this website shall pass to you on delivery of the products if we have processed and received payment in full for the products.

All prices shown exclude delivery charges, unless expressly stated otherwise.


5.1        nookdeal.com repair [if possible] or replacement if not possible to repair, in respect of any manufacturing defect in the product within the warranty period as stipulated in warranty conditions of that specific product.

5.2        All sizes and measurements are approximate but we strive to make sure that they are as accurate as possible.

5.3        The acceptance of the contract with nookdeal.com has occurred only when the product is shipped to you.


6.1 You acknowledge and agree that trademark nookdeal.com copy right of the product's design and all other intellectual property rights shall bestowed in us.


7.1        Alfalah does not warrant that the Website or any of the Services or Products available through it will be uninterrupted or free from errors. There may be delay, omissions, interruption, and/or inaccuracies in materials or Service available through our Website.

7.2       Alfalah makes no representation or warranties about the accuracy, completeness, timeliness, reliability, or non-infringement of any content on the Website or Services available through it.

7.3       Although Alfalah takes reasonable steps to prevent the introduction of viruses, worms or other malicious code to the Website, Alfalah does not represent or warrant that the Website, or the Service or Products or materials that may be made available through the Website are free from such destructive features. Alfalah is not liable for any damages or harm attributable to such features or arising directly or indirectly from such features.

7.4       In no event shall Alfalah be liable to you or to any third party for any direct, incidental, indirect, special or consequential losses, damages whatsoever (including, but not limited to, lost profits, business interruption, loss of programs or other data on your information system), even if Alfalah has been advised, knew, or should have known of the possibility of such damages, arising out of or related to: (i) your use of or reliance on the Website, any information, hyperlinks or content contained therein, or Services included on or otherwise made available to you through the Website; (ii) your provision of information, personal or otherwise, to Alfalah; (iii) the provision of Services by Alfalah; or (iv) acts or negligence on the part of Alfalah, its agents or employees.

7.5       To the fullest extent permitted by law, alfalah disclaims and excludes all warranties and representations, express, implied or statutory, with respect to the website or alfalah’s services, or with respect to the accuracy, currency or completeness of the information provided by alfalah, including the implied warranties of merchantabilty or fitness for a particular purpose and non-infringement of a patent, trademark or other intellectual property right. The website, including, without limitation, all content, information and links contained therein, is provided “as-is” without any warranty that it will be uninterrupted or error free. You expressly agree that your use of this website is at your sole risk.

7.8       Notwithstanding anything herein to the contrary, Alfalah’s aggregate liability (whether in contract, tort or otherwise) for any loss or damage that you may incur on any account whatsoever, arising out of your use of the Website, shall be limited to a sum equal to the amount paid or payable by you for the Product(s) in respect of one incident or series of incidents attributable to the same cause.

7.9       We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. If you use the Website, you are responsible for maintaining the confidentiality of your Account and its password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Account or password. The Website is not intended for selling Products to children, but only to adults who can purchase with a Card or other permitted payment method. If you are under the legal age allowed for purchasing products in your country of residence then you can use the Website only with the permission and involvement of your parent or guardian, subject to applicable law.

7.10      Alfalah reserves the right to refuse Service, terminate Accounts, remove or edit content, or cancel orders anytime at their sole discretion.

7.11      By using the Website and/or the Service, you agree, to the fullest extent permitted by law, to indemnify and hold Alfalah, its directors, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any claims arising out of your breach of these Terms, your use of the Website or the Service, your non-compliance with applicable law or regulations in the jurisdiction in which you are accessing the Website or the Service, or any action taken by Alfalah as part of its investigation of a suspected violation of these Terms or as a result of it’s finding or decision that a violation of these Terms has occurred.



8.1        Online discount sales/ promotional sales are applicable towards those Products that are shown as such on the Website, from time to time. Sale of such Products shall be subject to the terms and conditions as shown for those Products on the Website at the time of such sale and also the Terms mentioned herein.

8.2       In the event of any inconsistency being noticed between the terms of such discount sales/promotional sales and the Terms mentioned herein, Alfalah reserves the right to interpret and clarify any such inconsistency. Any decision made by Alfalah in this regard shall be final and binding.


9.1        The contract between us shall be governed by the laws of Kuwait and any dispute between us will be resolved exclusively in the Kuwaiti law.

9.2        nookdeal.com shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

9.3        You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by nookdeal.com.

9.4        nookdeal.com reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

9.5        If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

9.6        No delay or failure by nookdeal.com to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of nookdeal.com.

9.7       These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and nookdeal.com relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and nookdeal.com for your use of this website.


Although estimated delivery time is mentioned on the website Delivering of the shipment is subject to Courier Company / post office norms. nookdeal.com is not liable for any delay in delivery by the courier company / postal authorities. Delivery of all orders will be to registered shipping address of the buyer at all times (Unless specified at the time of Order).


The information contained in this website is for general information purposes only. we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of nookdeal.com We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, nookdeal.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. If you have any questions regarding the nookdeal.com website, please see contact support@nookdeal.com